Admins are unable to change the Email Address associated with a User's Analytics account. This needs to be done by the user themselves, by logging into their account, clicking into their name in the top right corner of the page, and clicking 'Change Email'. More information can be read about this in our FAQ: How do I change my user account details (e.g. Name, Email Address)?
However, if a User cannot remember their Password, and is unable to access the email address associated with their Analytics account, preventing them from resetting it, you will need to help them out. If they are completely unable to access Analytics and cannot reset their password, a new User account will need to be created for them in USERS > Users > User List, by selecting the 'Create User' button, and recreating their account with their new email address entered. You can read more about this in our Creating or Importing Users / Staff (Admin) guide.
Then once this has been created, you'll need to navigate back to USERS > Users > User List, check the box for this user's previous account, and click the 'Block Selected' button. Then once this account has been blocked, scroll to the Blocked Users section at the bottom, check the box for this account and click 'Delete Selected'. You can read more about doing this in our FAQ: How do I block or delete staff/users that have left? (Admin) guide.
Thanks for reading.
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